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warranty question (screen popped out of the case!!!)

Posted: Thu 20. Dec 2018, 15:01
by denniscalero
waiting for an answer from wacom but...

i got m msp 16 i7 replaced because my previous one started getting yellow lines around the screen and eventually the

SCREEN POPPED OUT OF THE CASING.

I'm assuming the battery swelled or something (it actually popped out from the top left corner)

did this happen to anyone else

does the warranty restart (what if this happens again)

Re: warranty question (screen popped out of the case!!!)

Posted: Fri 21. Dec 2018, 07:54
by wacom5
The warranty does not restart.
This issue was caused because of battery over charge. Basically keeping the device plugged in when the battery is already full for an extended period. can develop this issue after a few months.
We released a firmware update months ago to help prevent this.