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MobileStudio Pro 13 (16 ?) tactile issues

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
zepretender
Posts: 4
Joined: Mon 16. Jan 2017, 12:49

MobileStudio Pro 13 (16 ?) tactile issues

Postby zepretender » Mon 16. Jan 2017, 13:20

I don't know if I'm the only one, but I'm very disappointed with my all new MSP 13. I come from a SP3 where pen and tactile commands (pan, pinch and zoom) work flawlessly on this tool.

But with the MSP13, tactile commands seems to be laggy. Sometime it works immediatly, sometime I need to wait 15 seconds to use zoom. It's annoying. It's also very unproductive.

https://youtu.be/QpGME0_04RE

I've tried everything : left handed or right handed orientation, back to old drivers, system restore...

If I don't find a way to correct it, I'll need to bring it back to resseller.


Any idea ?

Thank you

TheNoLifeKing
Posts: 18
Joined: Sun 15. Jan 2017, 21:01

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby TheNoLifeKing » Tue 17. Jan 2017, 22:17

Your video doesn't work.

einandi
Posts: 3
Joined: Fri 13. Jan 2017, 09:16

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby einandi » Sun 22. Jan 2017, 03:30

I have the same problems here (MSP 13). Any suggestions?

einandi
Posts: 3
Joined: Fri 13. Jan 2017, 09:16

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby einandi » Fri 27. Jan 2017, 12:07

Works after last driver update. Nice!

zepretender
Posts: 4
Joined: Mon 16. Jan 2017, 12:49

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby zepretender » Thu 2. Feb 2017, 13:28

Latest driver ? .20 ?

It doesn't changed anything for me :(

einandi
Posts: 3
Joined: Fri 13. Jan 2017, 09:16

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby einandi » Thu 2. Feb 2017, 17:12

6.30.20-5 yes... Tested with photoshop cc 2017.

zepretender
Posts: 4
Joined: Mon 16. Jan 2017, 12:49

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby zepretender » Wed 8. Mar 2017, 08:12

I've returned my unit to the seller and buy a new one : it works perfectly now.


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