New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

MobileStudio Pro 13 (16 ?) tactile issues

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
zepretender
Posts: 4
Joined: Mon 16. Jan 2017, 12:49

MobileStudio Pro 13 (16 ?) tactile issues

Postby zepretender » Mon 16. Jan 2017, 13:20

I don't know if I'm the only one, but I'm very disappointed with my all new MSP 13. I come from a SP3 where pen and tactile commands (pan, pinch and zoom) work flawlessly on this tool.

But with the MSP13, tactile commands seems to be laggy. Sometime it works immediatly, sometime I need to wait 15 seconds to use zoom. It's annoying. It's also very unproductive.

https://youtu.be/QpGME0_04RE

I've tried everything : left handed or right handed orientation, back to old drivers, system restore...

If I don't find a way to correct it, I'll need to bring it back to resseller.


Any idea ?

Thank you

TheNoLifeKing
Posts: 15
Joined: Sun 15. Jan 2017, 21:01

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby TheNoLifeKing » Tue 17. Jan 2017, 22:17

Your video doesn't work.

einandi
Posts: 3
Joined: Fri 13. Jan 2017, 09:16

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby einandi » Sun 22. Jan 2017, 03:30

I have the same problems here (MSP 13). Any suggestions?

einandi
Posts: 3
Joined: Fri 13. Jan 2017, 09:16

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby einandi » Fri 27. Jan 2017, 12:07

Works after last driver update. Nice!

zepretender
Posts: 4
Joined: Mon 16. Jan 2017, 12:49

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby zepretender » Thu 2. Feb 2017, 13:28

Latest driver ? .20 ?

It doesn't changed anything for me :(

einandi
Posts: 3
Joined: Fri 13. Jan 2017, 09:16

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby einandi » Thu 2. Feb 2017, 17:12

6.30.20-5 yes... Tested with photoshop cc 2017.

zepretender
Posts: 4
Joined: Mon 16. Jan 2017, 12:49

Re: MobileStudio Pro 13 (16 ?) tactile issues

Postby zepretender » Wed 8. Mar 2017, 08:12

I've returned my unit to the seller and buy a new one : it works perfectly now.


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