NEW tablet drivers 6.3.21-10 for Windows and 6.3.21-8 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

for OSX: Wavy lines problem fixed polus a number of other issues fixed or improved.

severe light leaking and dead pixels

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
lucarossini
Posts: 1
Joined: Sat 21. Jan 2017, 17:35

severe light leaking and dead pixels

Postby lucarossini » Sat 21. Jan 2017, 17:41

Hi, I have a MobileStudio Pro 16, the 3200euros one. I'm experiencing severe light leaks from the top corners (keeping the dial and buttons on the left) an the monitor has a little cluster of dead pixels down on the left. The dead pixels are rarely a problem, but the light leaks tend to affect the luminosity of the corners even with not-dark images, and I am worried that if they augment the screen will become unusable.

Having bought the PC on Amazon I can still return it, but I wanted to understand if the light leaks is something that affects all units or not. If it does I might return it for good, otherwise I can try asking for another machine.

thanks!

wraczlavski
Posts: 2
Joined: Sun 16. Apr 2017, 20:50

Re: severe light leaking and dead pixels

Postby wraczlavski » Sun 16. Apr 2017, 21:01

I have some light leaks on mine, but it is visible only on the perfectly black background.
Can you post a photo?


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