Wacom Drivers
March 2018: Updated drivers released version 6.3.29-6 for Win and Mac, supporting the new Cintiq Pro 24/32 products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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severe light leaking and dead pixels

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Sat 21. Jan 2017, 17:35

severe light leaking and dead pixels

Postby lucarossini » Sat 21. Jan 2017, 17:41

Hi, I have a MobileStudio Pro 16, the 3200euros one. I'm experiencing severe light leaks from the top corners (keeping the dial and buttons on the left) an the monitor has a little cluster of dead pixels down on the left. The dead pixels are rarely a problem, but the light leaks tend to affect the luminosity of the corners even with not-dark images, and I am worried that if they augment the screen will become unusable.

Having bought the PC on Amazon I can still return it, but I wanted to understand if the light leaks is something that affects all units or not. If it does I might return it for good, otherwise I can try asking for another machine.


Posts: 2
Joined: Sun 16. Apr 2017, 20:50

Re: severe light leaking and dead pixels

Postby wraczlavski » Sun 16. Apr 2017, 21:01

I have some light leaks on mine, but it is visible only on the perfectly black background.
Can you post a photo?

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