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Windows clean install constant problems

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
kubszton81
Posts: 2
Joined: Wed 2. Jan 2019, 19:00

Windows clean install constant problems

Postby kubszton81 » Thu 3. Jan 2019, 10:28

Hello Everyone,
I baught my MSP 16 i7 512 little over a week ago. I love the way it is designed and love working it - mainly Photoshop and Lightroom.
I updated all drivers. Windows update took a looong time to process it all but the outcome was a success.
But after a few unnecessary app's installations, I decided to perform a clean install, resetting MSP to its original state. Unfortunately Windows backup module didn't work and I got a "there was a problem during settings reset. No changes were made" message. I also tried Windows Refresh Tool, but no luck here as well (error code: 0x80072F76 - 0x20016) :( Any of You Guys or Gals had such adventures with Your MSP's ?
Maybe USB Windows image boot? But how...?
Please help... :{

wacom5
Posts: 1108
Joined: Tue 8. Aug 2017, 14:35

Re: Windows clean install constant problems

Postby wacom5 » Thu 3. Jan 2019, 10:45

Sounds like the Windows back module is corrupted. Are you trying to completely reset Windows or trying to Reinstall Windows keeping your files? I wouldn't recommend Windows USB boot. You should contact our support for further assistance - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

kubszton81
Posts: 2
Joined: Wed 2. Jan 2019, 19:00

Re: Windows clean install constant problems

Postby kubszton81 » Thu 3. Jan 2019, 13:23

I am trying the "complete reset" without file keeping. I contacted support through Facebook, now awaiting reply...

wacom5
Posts: 1108
Joined: Tue 8. Aug 2017, 14:35

Re: Windows clean install constant problems

Postby wacom5 » Fri 4. Jan 2019, 09:37

Understood. Something is definitely corrupted. You should send the device to the repairs team for inspection and for a clean SDD flash.
Need immediate help? Contact our Support: https://support.wacom.com


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