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Mobile Studio pro screen lifting up

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Bilboudo
Posts: 38
Joined: Mon 6. Mar 2017, 14:06

Mobile Studio pro screen lifting up

Postby Bilboudo » Thu 14. Feb 2019, 09:06

Hello to all.
On my MSP 13" it's a while that I'm noticing a slight lifting up of the screen on the left side, that in the last few days looked get worst.
What is happens? It looks like there is something within the machine that push slightly the screen out month by month.
By now it splitted by about 1 mm.
I'm working with the MSP every day for several hours per day, but mostly without battery.
What can it be? Could be the battery that is dilating (for which reasons)?

wacom5
Posts: 1112
Joined: Tue 8. Aug 2017, 14:35

Re: Mobile Studio pro screen lifting up

Postby wacom5 » Thu 14. Feb 2019, 09:19

Sounds like the battery is dilating because you keep the device connected to the power supply. We released a firmware last year that should help avoid this.

Please back up your data and contact our support as soon as possible - https://support.wacom.com - Your device needs to be repaired.
Need immediate help? Contact our Support: https://support.wacom.com

Bilboudo
Posts: 38
Joined: Mon 6. Mar 2017, 14:06

Re: Mobile Studio pro screen lifting up

Postby Bilboudo » Thu 14. Feb 2019, 09:55

Thank you for the quick reply.
I've just contacted the Wacom support right now. Let's see what they will say.
Is it nothing that can be fixed with the new firmware in other ways other than to send my unit to repair?

wacom5
Posts: 1112
Joined: Tue 8. Aug 2017, 14:35

Re: Mobile Studio pro screen lifting up

Postby wacom5 » Fri 15. Feb 2019, 11:10

There is no way to deflate the battery and you should definitely have it replaced.
Need immediate help? Contact our Support: https://support.wacom.com


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