Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Alternate charger for MSP

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
EricDoggett
Posts: 13
Joined: Thu 5. Jan 2017, 19:44

Re: Alternate charger for MSP

Postby EricDoggett » Sun 25. Jun 2017, 16:14

Thanks for ordering that, surfacefanboi ! I'm definitely interested to hear how it works out!

Eric

surfacefanboi
Posts: 14
Joined: Fri 10. Feb 2017, 21:55

Re: Alternate charger for MSP

Postby surfacefanboi » Tue 27. Jun 2017, 11:52

EricDoggett wrote:Thanks for ordering that, surfacefanboi ! I'm definitely interested to hear how it works out!

Eric

Could be up to a month......must be coming by carrier pigeon!!
“I do not fear computers. I fear lack of them.”
— Isaac Asimov :lol:

tomatogoatee
Posts: 16
Joined: Wed 18. Jan 2017, 14:21

Re: Alternate charger for MSP

Postby tomatogoatee » Thu 27. Jul 2017, 17:21

surfacefanboi wrote:Thanks for the link, I ordered one from Amazon so will let you know!


Just wondering if you got it yet and, if so, how well it works. I'd kinda like to get a second charger to leave at work so I don't have to break down the brick every trip home...

wacom4
Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Alternate charger for MSP

Postby wacom4 » Mon 31. Jul 2017, 07:13

Original power supply for MSP is available in the eStore: https://eu-store.wacom.com/Catalog/Acce ... undefined1
In case you look on other stores (like the US or the UK store): Part number is ACK42714

tomatogoatee
Posts: 16
Joined: Wed 18. Jan 2017, 14:21

Re: Alternate charger for MSP

Postby tomatogoatee » Tue 1. Aug 2017, 14:32

wacom4 wrote:Original power supply for MSP is available in the eStore: https://eu-store.wacom.com/Catalog/Acce ... undefined1
In case you look on other stores (like the US or the UK store): Part number is ACK42714


€90... BUT WAIT! Don't forget the additional €15 for the cable to actually plug it into the wall! Sure, you can find a cable with the same connectors and twice the length for 1/3 the price on Amazon, but since you're overpaying for the brick anyway...

I really wish there was a viable 3rd party alternative... But it seems ANYTHING with a USB type-c charger is being billed as "works with MobileStudio Pro!" Even if it only outputs 5v 2a...


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