Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Alternate charger for MSP

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
EricDoggett
Posts: 13
Joined: Thu 5. Jan 2017, 19:44

Alternate charger for MSP

Postby EricDoggett » Mon 23. Jan 2017, 23:09

Hey everyone -

Since the MSP uses USB-C, has anyone had any success using a different charger for it? I'm thinking, specifically, the USB-C charger that comes with an Apple Macbook. Something that doesn't look like the brick from my 2002 Thinkpad. :) I wasn't sure if all USB-C chargers were the same in that regard?

Thanks!

Eric

BitRift
Posts: 4
Joined: Wed 8. Feb 2017, 11:48

Re: Alternate charger for MSP

Postby BitRift » Wed 8. Feb 2017, 11:52

Hi Eric,

I just tried it with a USB-C Macbook Pro charger with the Apple cable and it doesn't work.

I'd be interested to know if anything similar does work.

If I want to have two chargers for my MSP do I need to buy another official charger from Wacom?

Cheers, David

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Alternate charger for MSP

Postby wacom1 » Wed 8. Feb 2017, 13:55

USB-C supports different power 'profiles' from Profile 1 to 5. Since the MobileStudio Pro is a powerfull workstation device, it needs profile5 charging. In other words, if you charger can supply Profile 5: 5 Volts, 2A / 12 Volts, 5A / 20 Volts, 5A, max 100W, then it should work (of course we garantee only the included Wacom charger). Profile1-4 will not provide sufficient power.

mem5000
Posts: 22
Joined: Fri 30. Dec 2016, 16:05

Re: Alternate charger for MSP

Postby mem5000 » Wed 1. Mar 2017, 03:20

So, has anyone found a product that FOR SURE works?

Wacom still doesn't sell the power supply separately, as of last week.

I'm afraid of using the wrong one. I know usb-c devices can get damaged if you use something you shouldn't.

EricDoggett
Posts: 13
Joined: Thu 5. Jan 2017, 19:44

Re: Alternate charger for MSP

Postby EricDoggett » Wed 1. Mar 2017, 03:59

Nothing I've found yet. In fact, I found this article that specifically calls out the disaster of USB-C - in that simply choosing the wrong cable can destroy your machine:

http://blog.fosketts.net/2016/10/29/tot ... derbolt-3/

Eric

mem5000
Posts: 22
Joined: Fri 30. Dec 2016, 16:05

Re: Alternate charger for MSP

Postby mem5000 » Wed 1. Mar 2017, 23:46

EricDoggett wrote:Nothing I've found yet. In fact, I found this article that specifically calls out the disaster of USB-C - in that simply choosing the wrong cable can destroy your machine:

http://blog.fosketts.net/2016/10/29/tot ... derbolt-3/

Eric



Mmmm... yes... i should like to avoid destroying my machine if possible! It was a gift from my wonderful fiance.

zepretender
Posts: 4
Joined: Mon 16. Jan 2017, 12:49

Re: Alternate charger for MSP

Postby zepretender » Wed 8. Mar 2017, 08:01

I'm still looking for an alternate charger for MSP...

MSP has been launch since a few month and users can't buy accessories yet. Come on Wacom, it's not serious at all !

kililoqey
Posts: 5
Joined: Tue 13. Jun 2017, 13:32

Re: Alternate charger for MSP

Postby kililoqey » Tue 13. Jun 2017, 14:58

Same here, I lost mine and contacted today costumer service just to be told that they don't have now stock... maybe at the end of the month...

Anyone has got lucky finding alternative and safe option?

tomatogoatee
Posts: 16
Joined: Wed 18. Jan 2017, 14:21

Re: Alternate charger for MSP

Postby tomatogoatee » Thu 15. Jun 2017, 16:52

Just doing a search on Amazon turns up this:
MobileStuido Charger by BoxWave

Has anyone tried this? This company seems to make chargers for all kinds of devices...

surfacefanboi
Posts: 14
Joined: Fri 10. Feb 2017, 21:55

Re: Alternate charger for MSP

Postby surfacefanboi » Sun 25. Jun 2017, 11:17

tomatogoatee wrote:Just doing a search on Amazon turns up this:
MobileStuido Charger by BoxWave

Has anyone tried this? This company seems to make chargers for all kinds of devices...

Thanks for the link, I ordered one from Amazon so will let you know!
“I do not fear computers. I fear lack of them.”
— Isaac Asimov :lol:


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