Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Companion 2, no tablet Services

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Justinland
Posts: 1
Joined: Sat 28. Jan 2017, 04:22

Companion 2, no tablet Services

Postby Justinland » Sat 28. Jan 2017, 04:35

Hi,

I have A Compainon 2 with windows 10 on it. I have fully updated Drivers, when starting or restarting my tablet the wacom pen driver cannot be found.

Pressing the side buttons work as long as i don't log into windows.

I use to be able to do the TabletServicesWacom restart to get it working however that setting is no longer there.there does not seem any way to regain pressures sensitivity and ability to use side physical buttons once I log into windows.

TappamWah
Posts: 1
Joined: Wed 1. Feb 2017, 16:39

Re: Companion 2, no tablet Services

Postby TappamWah » Wed 1. Feb 2017, 16:42

Have the same issue. Did you hahabe opened the tablet before this problem?

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Companion 2, no tablet Services

Postby wacom1 » Thu 2. Feb 2017, 12:52

I would attach a keyboard and check a) is there a Wacom Tablet entry in Start menu -> All apps ? There should be a tablet utility that allows to reset the settings (thus restarting the driver). If not sucessful, check in device manager, if some hardware component problem is marked.
b) Uninstall the driver, remove all Wacom entries in device manager and restart Windows. Turn off AntiVirus software temporarily and install the tablet driver again.

AshKerins
Posts: 2
Joined: Fri 7. Apr 2017, 15:34

Re: Companion 2, no tablet Services

Postby AshKerins » Fri 7. Apr 2017, 15:57

I have the same issue, only windows 8 and the first cintiq companion model. The tablet shows up in all apps, but once clicked on presents me with the same 'driver not found' message. I also just uninstalled wacom entries in the device manager and then reinstalled the drivers, but I still have the problem.


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