Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq Companion Hybrid - Display Problems

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Skecher
Posts: 1
Joined: Mon 20. Feb 2017, 20:31

Cintiq Companion Hybrid - Display Problems

Postby Skecher » Mon 20. Feb 2017, 21:33

I recently awoke to find that my Cintiq Companion Hybrid's display would not work when I plugged it into my computer! I tried a few of my 3 in 1 cords to plug it in, and nothing changed- so it is most definitely not the cord that's the problem. When I plug in the tablet, the pen and pen pressure works just fine, the display on the tablet is the only thing not working. I'm not sure what happened to cause this. Any help is greatly appreciated!

artistebot
Posts: 8
Joined: Mon 2. Jan 2017, 20:23

Re: Cintiq Companion Hybrid - Display Problems

Postby artistebot » Sat 8. Jul 2017, 20:52

Does it work in Android mode still? Have you tried Mac OS and Win?


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