New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Problems with pro pen 2 (MobileStudio Pro) !

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Kirahelp
Posts: 3
Joined: Fri 3. Mar 2017, 07:37

Problems with pro pen 2 (MobileStudio Pro) !

Postby Kirahelp » Fri 3. Mar 2017, 07:50

Help! I just purchased a MobileSrudio Pro. Tomorrow all was working perfectly and today the tablet is not even detecting the stylus anymore...and neither the eraser! I don't undersand, help me please!
And sorry for my bad english: I'm french.

wacom1
Posts: 578
Joined: Tue 29. Nov 2016, 09:46

Re: Problems with pro pen 2 (MobileStudio Pro) !

Postby wacom1 » Sun 5. Mar 2017, 17:39

Open the Wacom desktop center, make sure the tablet is detected, check the pen/eraser in the driver diagnostics. - If no tablet is found, go to backup settings and try to reset the settings. - Conatct Wacom support for more detailed help.

Kirahelp
Posts: 3
Joined: Fri 3. Mar 2017, 07:37

Re: Problems with pro pen 2 (Cc MobileStudio Pro) !

Postby Kirahelp » Sat 11. Mar 2017, 07:05

wacom1 wrote:Open the Wacom desktop center, make sure the tablet is detected, check the pen/eraser in the driver diagnostics. - If no tablet is found, go to backup settings and try to reset the settings. - Conatct Wacom support for more detailed help.

Thank you for your reply! I tried and it worked


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