NEW tablet drivers 6.3.21-3 for Windows and 6.3.21-5 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch and [flash=][/flash]lag in Bluetooth connection mode.

for OSX: Resolved some problems on multi-monitor configurations, issues with touch and lag, alos a penclick and dragging issue in certain situations.

NOTE: When you are using a pen with Mac OS X 10.12, your lines might be wavy. What we are doing about it: We are working on a temporary fix to implement in the Wacom driver while Apple investigates the issue.

Problems with pro pen 2 (MobileStudio Pro) !

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Kirahelp
Posts: 3
Joined: Fri 3. Mar 2017, 07:37

Problems with pro pen 2 (MobileStudio Pro) !

Postby Kirahelp » Fri 3. Mar 2017, 07:50

Help! I just purchased a MobileSrudio Pro. Tomorrow all was working perfectly and today the tablet is not even detecting the stylus anymore...and neither the eraser! I don't undersand, help me please!
And sorry for my bad english: I'm french.

wacom1
Posts: 222
Joined: Tue 29. Nov 2016, 09:46

Re: Problems with pro pen 2 (MobileStudio Pro) !

Postby wacom1 » Sun 5. Mar 2017, 17:39

Open the Wacom desktop center, make sure the tablet is detected, check the pen/eraser in the driver diagnostics. - If no tablet is found, go to backup settings and try to reset the settings. - Conatct Wacom support for more detailed help.

Kirahelp
Posts: 3
Joined: Fri 3. Mar 2017, 07:37

Re: Problems with pro pen 2 (Cc MobileStudio Pro) !

Postby Kirahelp » Sat 11. Mar 2017, 07:05

wacom1 wrote:Open the Wacom desktop center, make sure the tablet is detected, check the pen/eraser in the driver diagnostics. - If no tablet is found, go to backup settings and try to reset the settings. - Conatct Wacom support for more detailed help.

Thank you for your reply! I tried and it worked


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