NEW tablet driver 6.3.22-3 for OSX released. For release notes use the link below the driver on the download page. Problem mit modifiers on keyboard getting stuck was fixed.

New version for for Windows 6.3.22-6: Fixed various problems - f.e. pen not working after start or return from sleep.

For more details see the driver release notes on the driver download page.

Problems with pro pen 2 (MobileStudio Pro) !

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Kirahelp
Posts: 3
Joined: Fri 3. Mar 2017, 07:37

Problems with pro pen 2 (MobileStudio Pro) !

Postby Kirahelp » Fri 3. Mar 2017, 07:50

Help! I just purchased a MobileSrudio Pro. Tomorrow all was working perfectly and today the tablet is not even detecting the stylus anymore...and neither the eraser! I don't undersand, help me please!
And sorry for my bad english: I'm french.

wacom1
Posts: 350
Joined: Tue 29. Nov 2016, 09:46

Re: Problems with pro pen 2 (MobileStudio Pro) !

Postby wacom1 » Sun 5. Mar 2017, 17:39

Open the Wacom desktop center, make sure the tablet is detected, check the pen/eraser in the driver diagnostics. - If no tablet is found, go to backup settings and try to reset the settings. - Conatct Wacom support for more detailed help.

Kirahelp
Posts: 3
Joined: Fri 3. Mar 2017, 07:37

Re: Problems with pro pen 2 (Cc MobileStudio Pro) !

Postby Kirahelp » Sat 11. Mar 2017, 07:05

wacom1 wrote:Open the Wacom desktop center, make sure the tablet is detected, check the pen/eraser in the driver diagnostics. - If no tablet is found, go to backup settings and try to reset the settings. - Conatct Wacom support for more detailed help.

Thank you for your reply! I tried and it worked


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