MSP 16 battery swelling and followed issues
Posted: Thu 6. Jun 2019, 15:56
My MSP is still in warranty period. Battery swelling causes lifting of screen followed by various other issues. I did charge the device always as suggested for mobile devices. Kept the device in top condition, free of scratches, marks, dust etc. Called the support. I should sent it in for repair or replacement. Documented precisely what the issues are. After a few days got answer of the support, I should first contact microsoft to make sure I can keep my windows 10 license for the future (never heard of that before but I did, MS answer: no use of calling MS, it is always matter of OEM or customer to care about the own license). Second surprise: since my warranty period is exhausted wacom will repair it out of kindness. what was that? After clarifying that my warranty period is still running, the RMA came in and I sent it to wacom. A few days later, without announcing it, UPS delivers a package. Again surprised. Even more after opening the box. exchange unit is: ELECTRONIC SCRAP! scratches all over, even on the screen, the cameras, the body. Dust, hair (human?), exctreta in every litte seam, card slot full of it (not good, not hygienic). Screen also lifted, on another edge. Old accessories with kinky cables, unusable- product box ready for waste! etc. Naughty smell all over whole unit. I am not overdrawing! Complained about it! Next I was advised to document it, (again). I did, under time pressure. Not easy to document a exchange unit in that condition. During contorting to get proper photos of all relevant issues - parts of my own camera equipment slipped of my hands and broke. For caring about the exchange unit electronic trash they sent me, now my expensive equipment is smashed too. Why are they victimizing me? Now they say they will look at my case with priority. Of course this will never replace any damage of my other equipment, even if directly caused by their needless action sending me a unacceptable replacement unit. Maybe I should be thankful if they find a way to replace the initially rejected unit. Why didn’t they start a product recall of the affected charge? Available firmware updates I always installed prompt. So maybe it could be also a material defect of the battery instead? So what is this all about? Did I ever harm anyone of you? dear WACOM team? I am a trusty customer of wacom products for years and now that I need to send my device during warranty period for repair, everything seems to go wrong!