Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom Mobile Studio Pro Expansion Storage

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
utopia
Posts: 1
Joined: Mon 8. Jul 2019, 03:10

Wacom Mobile Studio Pro Expansion Storage

Postby utopia » Mon 8. Jul 2019, 05:22

Hi, need help here with Wacom Mobile Studio Pro 16. What is the maximum Expansion / Expandable Storage my Wacom can handle? I have been using 1TB external HDD and never had an issue. But recently I change to Seagate 4TB Expansion Storage and my Wacom hang / freeze when handle big size Photoshop file. Does brand matter or there is maximum capacity for the expansion storage? Thanks

wacom5
Posts: 772
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Mobile Studio Pro Expansion Storage

Postby wacom5 » Mon 8. Jul 2019, 13:12

Hi,
The question here is which transfer speed does the 4TB disk support. Please check with the manufacturer of the external disk.

In the MSP, the middle USB-C port supports USB 3.1 Gen 1 and the other 2 ports support USB 3.1 Gen 2.
This means that you will get transfer speeds of up to 5 Gbps and 10 Gbps respectively.


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