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Companion 1 repairs

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
dylanteague
Posts: 11
Joined: Wed 15. Aug 2018, 10:01

Companion 1 repairs

Postby dylanteague » Thu 8. Aug 2019, 23:09

How much do wacom charge for a fix of the power port and a new battery on the companion1? I've kept it going with the dodgy power port for 6 years now, I never work with it plugged in and it has to charge at a very specific angle.i think the battery is getting a bit old though as I'm not getting as much time out of it as I used to. Do you have details of how to buy a replacement battery as I'm also considering taking it to a third party repair shop, maybe they would be able to fix out the power port too.

wacom5
Posts: 708
Joined: Tue 8. Aug 2017, 14:35

Re: Companion 1 repairs

Postby wacom5 » Fri 9. Aug 2019, 09:45

You need to ask that question to the support team - https://support.wacom.com

kangum
Posts: 48
Joined: Sun 25. Feb 2018, 03:29

Re: Companion 1 repairs

Postby kangum » Mon 12. Aug 2019, 20:04

I don’t think wacom has ever posted an estimate publicly because there are too many variables for each case

dylanteague
Posts: 11
Joined: Wed 15. Aug 2018, 10:01

Re: Companion 1 repairs

Postby dylanteague » Mon 12. Aug 2019, 21:45

It's pretty old now, it does work perfectly apart from the charger port problem that was in all models. Not a scratch on it either. I'm sure wacom would charge an absolute fortune to fix it which is why I was also asking about the parts.if anyone else knows, please pass the info on. I was thinking of just taking the info to a local computer repair shop. I'd just love to extend its life a bit as I really like working on it, I've done some of my best ever work on it and I'm actually getting a bit depressed about what I'm going to do when I can no longer work on it :(

Thanks in advance.

kangum
Posts: 48
Joined: Sun 25. Feb 2018, 03:29

Re: Companion 1 repairs

Postby kangum » Wed 14. Aug 2019, 02:49

if your warranty is out I guess there is no harm in taking it to an electronics repair shop. explain to them the plug is faulty. I would ask them to completely replace the socket with something else and replace the power tip to match. I bet they could fix it for good if they did this. I dont expect it to cost too much depending where you go. it may be better to find a mom and pop shop rather then mainstream.


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