Ever since I have the Companion 2 it was having problems after wake up, but now it has become really frustrating - every time it wakes up from sleep, I cannot log-in, the pen is not working, bluetooth is not working, the express keys are not working, the keypad for entering the password doesn't open-up, and if I try to turn the screen off and on again with the power button, it just freezes with black screen, lightly lighten. Then all I can do is hard-restart it, loosing all open work.
(Windows 10, recent updates)
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
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Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
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Cintiq Companion 2 stuck every time after sleep
Re: Cintiq Companion 2 stuck every time after sleep
Try to remove and reinstall the updates and see if that helps.
If it doesn't, then you probably need to reinstall Windows.
If it doesn't, then you probably need to reinstall Windows.
Need immediate help? Contact our Support: https://support.wacom.com