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Cintiq Companion 2 stuck every time after sleep

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Sesamme
Posts: 21
Joined: Thu 9. Nov 2017, 08:47

Cintiq Companion 2 stuck every time after sleep

Postby Sesamme » Tue 20. Aug 2019, 22:20

Ever since I have the Companion 2 it was having problems after wake up, but now it has become really frustrating - every time it wakes up from sleep, I cannot log-in, the pen is not working, bluetooth is not working, the express keys are not working, the keypad for entering the password doesn't open-up, and if I try to turn the screen off and on again with the power button, it just freezes with black screen, lightly lighten. Then all I can do is hard-restart it, loosing all open work.
(Windows 10, recent updates)

wacom5
Posts: 1466
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Companion 2 stuck every time after sleep

Postby wacom5 » Fri 23. Aug 2019, 15:43

Try to remove and reinstall the updates and see if that helps.
If it doesn't, then you probably need to reinstall Windows.
Need immediate help? Contact our Support: https://support.wacom.com

Sesamme
Posts: 21
Joined: Thu 9. Nov 2017, 08:47

Re: Cintiq Companion 2 stuck every time after sleep

Postby Sesamme » Thu 22. Apr 2021, 15:42

sorry I didn't reply then.
this problem is gone after complete Windows reset
thanks

wacom5
Posts: 1466
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Companion 2 stuck every time after sleep

Postby wacom5 » Fri 23. Apr 2021, 08:01

Glad to hear! Thanks for letting us know.
Need immediate help? Contact our Support: https://support.wacom.com


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