Since I bought it, I often run into an issue where it turns itself off randomly.
After many months of struggling, I realized it happens when it's deciding between the 'Preferred graphics processor', the Intel graphic card vs Nvidia one. I've managed to reduce the problem by forcing to only use the Nvidia processor, but the problem still remains when using drawing apps (Photoshop, Krita) or on more mundane tasks like Skype call.
Is there a solid solution to this issue?
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Mobile Studio Pro randomly shutting down
Re: Mobile Studio Pro randomly shutting down
When you say shutting down, do you mean that it turns itself OFF completely right?
There are many reasons why this could happen.
Start by running all Windows Updates and manually update the graphics card drivers.
If the problem persists, reset Windows.
If after all this you are still having issues, contact our support - https://support.wacom.com
There are many reasons why this could happen.
Start by running all Windows Updates and manually update the graphics card drivers.
If the problem persists, reset Windows.
If after all this you are still having issues, contact our support - https://support.wacom.com
-
facaelectrica
- Posts: 2
- Joined: Tue 12. Nov 2019, 20:29
Re: Mobile Studio Pro randomly shutting down
Yeah, I meant it turns itself off completely. I have the latest windows updates and drivers and reinstalled windows several times.
I've emailed support.
I've emailed support.