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Mobile Studio Pro randomly shutting down

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
facaelectrica
Posts: 2
Joined: Tue 12. Nov 2019, 20:29

Mobile Studio Pro randomly shutting down

Postby facaelectrica » Tue 12. Nov 2019, 20:32

Since I bought it, I often run into an issue where it turns itself off randomly.
After many months of struggling, I realized it happens when it's deciding between the 'Preferred graphics processor', the Intel graphic card vs Nvidia one. I've managed to reduce the problem by forcing to only use the Nvidia processor, but the problem still remains when using drawing apps (Photoshop, Krita) or on more mundane tasks like Skype call.

Is there a solid solution to this issue?

wacom5
Posts: 1410
Joined: Tue 8. Aug 2017, 14:35

Re: Mobile Studio Pro randomly shutting down

Postby wacom5 » Wed 13. Nov 2019, 08:34

When you say shutting down, do you mean that it turns itself OFF completely right?
There are many reasons why this could happen.
Start by running all Windows Updates and manually update the graphics card drivers.
If the problem persists, reset Windows.
If after all this you are still having issues, contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

facaelectrica
Posts: 2
Joined: Tue 12. Nov 2019, 20:29

Re: Mobile Studio Pro randomly shutting down

Postby facaelectrica » Thu 14. Nov 2019, 06:46

Yeah, I meant it turns itself off completely. I have the latest windows updates and drivers and reinstalled windows several times.
I've emailed support.


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