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Mobile Studio Pro randomly shutting down

Posted: Tue 12. Nov 2019, 20:32
by facaelectrica
Since I bought it, I often run into an issue where it turns itself off randomly.
After many months of struggling, I realized it happens when it's deciding between the 'Preferred graphics processor', the Intel graphic card vs Nvidia one. I've managed to reduce the problem by forcing to only use the Nvidia processor, but the problem still remains when using drawing apps (Photoshop, Krita) or on more mundane tasks like Skype call.

Is there a solid solution to this issue?

Re: Mobile Studio Pro randomly shutting down

Posted: Wed 13. Nov 2019, 08:34
by wacom5
When you say shutting down, do you mean that it turns itself OFF completely right?
There are many reasons why this could happen.
Start by running all Windows Updates and manually update the graphics card drivers.
If the problem persists, reset Windows.
If after all this you are still having issues, contact our support - https://support.wacom.com

Re: Mobile Studio Pro randomly shutting down

Posted: Thu 14. Nov 2019, 06:46
by facaelectrica
Yeah, I meant it turns itself off completely. I have the latest windows updates and drivers and reinstalled windows several times.
I've emailed support.