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Connecting a 22hd cintiq to a Mobile Studio Pro

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
neiledwards
Posts: 3
Joined: Thu 8. Jun 2017, 15:56

Connecting a 22hd cintiq to a Mobile Studio Pro

Postby neiledwards » Thu 19. Dec 2019, 11:50

hi i have a MSP 16 and wondered if you could connect a 22hd cintiq to a Mobile Studio Pro with a dvi to usb c converter? so i can use the map as a desktop machine and take it out when needed

thanks, best, neil edwards

wacom5
Posts: 1105
Joined: Tue 8. Aug 2017, 14:35

Re: Connecting a 22hd cintiq to a Mobile Studio Pro

Postby wacom5 » Thu 19. Dec 2019, 14:51

In theory it should work if you have a proper adapter. We haven't tested this so we are not able to recommend a specific adapter.
Need immediate help? Contact our Support: https://support.wacom.com

neiledwards
Posts: 3
Joined: Thu 8. Jun 2017, 15:56

Re: Connecting a 22hd cintiq to a Mobile Studio Pro

Postby neiledwards » Thu 19. Dec 2019, 15:30

excellent thanks for the reply just ordered an adapter to try it out:)

thanks once again, best, neil

dmeerpa
Posts: 23
Joined: Sat 21. Oct 2017, 15:09

Re: Connecting a 22hd cintiq to a Mobile Studio Pro

Postby dmeerpa » Sat 25. Jan 2020, 10:09

In theory this would work.
But in practice there are issues when connecting an external screen to the Mobile Studio Pro 16.
see : http://forum.wacom.eu/viewtopic.php?f=4&t=106
This issue is almost known 3,5 years, but Wacom never have us a solution. Which is totally unacceptable for the price we payed. It is not a pen computer we bought on AliExpress!

They even didn't recognize the issue with their MSP, In the beginning they were blaming the USB-C (to HDMI, DisplayPort, ...) adapters and the cables we used. Almost one year ago Wacom5 admitted the finally the were able to reproduce the problem (that's 2,5 year after a massive amount of user complaint about the issue. But they still didn't found the root cause, I again reported all my test resultsn which would have been passed through to the specialist. But we are 1 year later, and are still struggling with connecting external screens to the MSP 16
But some people even tried 5 different adapters.
But for me it is driver related. Because there are no issues when using a generic Microsoft driver. And before an update it even worked with the oldest Intel Iris 550 driver I found on the net.

Only stable solution I s connecting 2 monitors to the MSP 16 (may be the same but with 2 different inputs. But I guess the Cintiq doesn't have this.

So strange enough having 1 internal screen and to external screens to manage is stable, with the same cables and connectors, and even requiring more resources from CPU/GPU.


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