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Mobilestudio Pro13 - Screen partly freezes and scrolling lag

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Kasakghavathi
Posts: 3
Joined: Wed 8. Jan 2020, 08:26

Mobilestudio Pro13 - Screen partly freezes and scrolling lag

Postby Kasakghavathi » Wed 8. Jan 2020, 09:36

Hi!

So i bought a wacom mobilstudio pro13 like 10 months now and i had these problems for 6 months now.
The first is that the screen in photoshop when i work partly freezes as a frame stays there and I can't work around it ( everything works it's just in the way)
I am using official photoshop in a monthly subscription and official win10.
attached a video so you can see the problem
https://youtu.be/dqVltrwa288

https://www.youtube.com/watch?v=N33v9J0xCzk

The other one is the lagging of the screen when i move it by scrolling with the touch function

Hope someone can help!

Thank you!

wacom5
Posts: 902
Joined: Tue 8. Aug 2017, 14:35

Re: Mobilestudio Pro13 - Screen partly freezes and scrolling lag

Postby wacom5 » Thu 9. Jan 2020, 09:19

Hi,

There are different spec versions of the MobileStudio Pro. Can you tell wich version do you have? If you are not sure, please tell me the Disk full capacity or the 7 first digits of the serial number.

The issues you describe seem like performance issues form Photoshop so please check these articles from Adobe:
https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
and
https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html
Need immediate help? Contact our Support: https://support.wacom.com

Kasakghavathi
Posts: 3
Joined: Wed 8. Jan 2020, 08:26

Re: Mobilestudio Pro13 - Screen partly freezes and scrolling lag

Postby Kasakghavathi » Sat 11. Jan 2020, 06:41

Hi !

Thanks for the fast reply its a 256gb version i will check the serial digits as soon as i am home

wacom5
Posts: 902
Joined: Tue 8. Aug 2017, 14:35

Re: Mobilestudio Pro13 - Screen partly freezes and scrolling lag

Postby wacom5 » Mon 13. Jan 2020, 10:00

That's OK. I already know which model you have. It's the one with the Intel Core i7-6567U (3.3 GHz), Intel® Iris™ Graphics 550 and 8GB RAM.
Make sure you have ran all the Windows Updates and that you updated all the Intel drivers.

Did you try the recommendations in the Adobe links? That should do the trick. Please bear in mind that the specs on your device have limitations. The processor and the RAM are sufficient but the Graphics card will struggle to keep up.
https://helpx.adobe.com/photoshop/syste ... ments.html
Need immediate help? Contact our Support: https://support.wacom.com

Kasakghavathi
Posts: 3
Joined: Wed 8. Jan 2020, 08:26

Re: Mobilestudio Pro13 - Screen partly freezes and scrolling lag

Postby Kasakghavathi » Tue 21. Jan 2020, 08:06

Thank you!

Did some changes in the setup of photoshop and I am trying to avoid going above certain layer count it helped a bit it doesn't freeze as often as it did before.
I still got the input lag with touch function scrolling, but when I use a mouse it's not present so I will stick to a mouse.


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