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Cintiq Companion 2 not working.

Posted: Fri 17. Jan 2020, 18:07
by kittensneeze
I've had my Cintiq Companion 2 for roughly 2 years, possibly more. I recently had to replace the chord adapter for it because it wasn't sustaining a connection between monitors and constantly flickered. However, when I went to turn on my Cintiq to test it out with the new chord, I found it wasn't turning on at all. I can hear it running, but no matter how I mess with the power button, the screen remains off. I checked the light beside where it plugs in and it shows it's green, so it's fully charged. The monitor simply doesn't work, even when plugged in it doesn't track any movement from the stylus to the screen, so I know that it isn't an issue of the screen just being black. I'm not sure what to do, as I just dropped 100 dollars on a new adapter chord and I'd hate to spend another couple hundred replacing it. Does anyone have a fix to this issue?

Re: Cintiq Companion 2 not working.

Posted: Mon 20. Jan 2020, 08:40
by wacom5
Sounds like the issue was not the power adapter at all. The graphics card was probably showing early signs of failure until now and it no longer works.
Your device will need to be repaired. Sorry to say but there is no other way to fix that issue. Please contact our support -