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Messed up screen colors

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
lolik9
Posts: 1
Joined: Sun 7. Jun 2020, 14:27

Messed up screen colors

Postby lolik9 » Sun 7. Jun 2020, 14:45

Mobileostudio Pro 16 / win10
After running a large calibration with Wacom Color Manager, it messed up my screen colors.
I have tried restarting, changing profiles, and resetting the device. Please help.

https://cdn.discordapp.com/attachments/ ... 21_HDR.jpg

wacom5
Posts: 1113
Joined: Tue 8. Aug 2017, 14:35

Re: Messed up screen colors

Postby wacom5 » Mon 8. Jun 2020, 08:26

The LUT of the MSP's LCD was incorrectly calibrated. You probably tried calibrating the MSP with outdated Software or without updating the firmware first.
Your device will need to be repaired. Please contact our support and provide them the BIOS version of your MSP and the Wacom Color Manager software version.
https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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