Hi,
This is a weird problem I have with my Cintiq Companion 2 diplay area. When I use touch, it works fine and I can access all edges around the screen. But when I use the pen, the left part near the edge (around 2 cm) is not accessible and the pen is limited to go beyond. It's like the display limits have been reduced but I can't find any setting to adjust or reset the work area.
Maybe it's a a setting of Windows 10: Pen & Touch setting or Tablet setting, I don't know, because the display worked fine so far.
Note I have installed latest wacom update and it didn't fix the issue.
Is there any way to fix the active area of the display when using the pen with Companion 2?
You can see a screenshot here:
https://www.dropbox.com/s/xhl9bv2ac9lla ... veArea.jpg
Best,
Ilias
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
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Cintiq companion 2 display, active area is limited when using pen
Re: Cintiq companion 2 display, active area is limited when using pen
Pretty sure that is a hardware issue with the Pen sensor. You need to contact support - https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com