MobileStudio Pro touchscreen

[T4bletUser]

The touchscreen on my MobileStudio Pro has quit working, and I'm at a loss as to what to try to fix it. I've checked the Device Manager for any problems, and everything looks fine. The pen also works fine. I'd appreciate any suggestions.

[wacom5]

Hi,
Don't want to sound obvious, but are you sure the touch function is turned ON?
Can you please check the "Support" section in the Wacom Desktop Center and make a "Driver check". Additionally, please check the "Diagnostic Data" from the same support section.
[img]https://i.imgur.com/WBRuOuV.png[/img]
From Diagnostics you can check if the Touch hardware is working.
Please contact our support team if the problem persists - https://www.wacom.com/support/contact-support

[T4bletUser]

Thanks for the response.

I have toggled the function button, but that hasn't made a difference. It seems odd to me that pressing it doesn't say 'touch on' or 'touch off', but both, so there is no way to know if it is currently on or off.

I ran the Driver check, which came back with no errors. However, attempting to run the Diagnostic give me a 'No Wacom device attached' error.

Any suggestions as to where to go from here? I am considering a Windows refresh.

[wacom5]

Ok.
Make sure Windows is fully up to date and install the latest Wacom Driver if you haven't already.
Then open the Diagnostics again. If the issue persists, try a Windows reset.
If that doesn't work, you will need to contact our support.

[T4bletUser]

Didn't make any progress, so I tried the Windows reset. No go. I guess it's time to contact support. Thank you for your assistance.