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MobileStudio Pro touchscreen

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
T4bletUser
Posts: 3
Joined: Mon 13. Jul 2020, 16:48

MobileStudio Pro touchscreen

Postby T4bletUser » Mon 13. Jul 2020, 16:53

The touchscreen on my MobileStudio Pro has quit working, and I'm at a loss as to what to try to fix it. I've checked the Device Manager for any problems, and everything looks fine. The pen also works fine. I'd appreciate any suggestions.

wacom5
Posts: 1370
Joined: Tue 8. Aug 2017, 14:35

Re: MobileStudio Pro touchscreen

Postby wacom5 » Tue 14. Jul 2020, 06:56

Hi,
Don't want to sound obvious, but are you sure the touch function is turned ON?
Can you please check the "Support" section in the Wacom Desktop Center and make a "Driver check". Additionally, please check the "Diagnostic Data" from the same support section.
[img]https://i.imgur.com/WBRuOuV.png[/img]
From Diagnostics you can check if the Touch hardware is working.
Please contact our support team if the problem persists - https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com

T4bletUser
Posts: 3
Joined: Mon 13. Jul 2020, 16:48

Re: MobileStudio Pro touchscreen

Postby T4bletUser » Wed 15. Jul 2020, 19:43

Thanks for the response.

I have toggled the function button, but that hasn't made a difference. It seems odd to me that pressing it doesn't say 'touch on' or 'touch off', but both, so there is no way to know if it is currently on or off.

I ran the Driver check, which came back with no errors. However, attempting to run the Diagnostic give me a 'No Wacom device attached' error.

Any suggestions as to where to go from here? I am considering a Windows refresh.

wacom5
Posts: 1370
Joined: Tue 8. Aug 2017, 14:35

Re: MobileStudio Pro touchscreen

Postby wacom5 » Thu 16. Jul 2020, 09:39

Ok.
Make sure Windows is fully up to date and install the latest Wacom Driver if you haven't already.
Then open the Diagnostics again. If the issue persists, try a Windows reset.
If that doesn't work, you will need to contact our support.
Need immediate help? Contact our Support: https://support.wacom.com

T4bletUser
Posts: 3
Joined: Mon 13. Jul 2020, 16:48

Re: MobileStudio Pro touchscreen

Postby T4bletUser » Fri 17. Jul 2020, 13:56

Didn't make any progress, so I tried the Windows reset. No go. I guess it's time to contact support. Thank you for your assistance.


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