Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq companion 2 "the tablet driver was not found"

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
mrkappa
Posts: 2
Joined: Thu 12. Jan 2017, 00:15

Cintiq companion 2 "the tablet driver was not found"

Postby mrkappa » Sat 18. Mar 2017, 19:27

The tablet driver is not working. Rebooting the service didn't work.

Suggestions?

Kamuimui
Posts: 5
Joined: Sun 15. Jan 2017, 18:25

Re: Cintiq companion 2 "the tablet driver was not found"

Postby Kamuimui » Mon 27. Mar 2017, 09:17

Hi there,
I have the same prolem for about 3 days now ...
Deinstalling an reinstalling the driver didn’t work.

The rightclick on the pen doesn’t work any more and of course I can’t callibrate anything since the device sais that there is no driver ...
Is it the new driver Installation?

Can anybody help please?
Working with this device, even writing a simple message like this, is really hard right now ...

Thank you in advance
Nadine

Kamuimui
Posts: 5
Joined: Sun 15. Jan 2017, 18:25

Re: Cintiq companion 2 "the tablet driver was not found"

Postby Kamuimui » Tue 28. Mar 2017, 07:52

I did nothing between my last post and now with the cintiq, but now it suddenly works.
Magic? An automatic update?
I don't know, but I’m happy ... :D

Bye,
Nadine

AshKerins
Posts: 2
Joined: Fri 7. Apr 2017, 15:34

Re: Cintiq companion 2 "the tablet driver was not found"

Postby AshKerins » Fri 7. Apr 2017, 15:37

I have this exact problem! Only with the first Cintiq Companion model.
I've done the whole Services > Restart Wacom Professional Services thing. Updated drivers, turned off firewall to update drivers again, restarted the device... also did a system restore to an earlier date. Still have this problem!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq companion 2 "the tablet driver was not found"

Postby wacom1 » Wed 19. Apr 2017, 08:41

If the driver is not running, first reset settings: (Wacom Desktop Center -> Backup Settings -> Reset settings) - If that is not working, attach a keyboard, uninstall the driver and remove any remaining Wacom entries in device manager, then reboot Windows. Check that no problem is noted in device manager and install the driver again. - If that fails as well and you don't have touch and pen reaction anymore, backup your data and reset the unit to factory defaults. If it still is not working properly, the unit needs repair.

Kamuimui
Posts: 5
Joined: Sun 15. Jan 2017, 18:25

Re: Cintiq companion 2 "the tablet driver was not found"

Postby Kamuimui » Sat 29. Apr 2017, 15:03

Hi there,
I had the same problem again …

Fortunately the last step worked (removing the cintiq entry from the device manager, and reinstall the driver after a reboot).

I hope that error occures not every month now …
since I had also the black screen problem, and had sent the device to repair about three month ago, that is now a little bit unnerving …

But thank you for the solution anyway! :)
Nadine


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