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Does anybody know how to factory reset an MSP for resale?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Sun 18. Oct 2020, 18:16

Does anybody know how to factory reset an MSP for resale?

Postby TonyTronic » Sun 18. Oct 2020, 18:25


I was wondering if anybody could help.

I'm going to sell my MSP and would like to restore it to the same state it was in when I first turned it on for the new owner.

I'm a bit worried that I'm going to accidentally remove something integral to it functioning as a Wacom device if I simply reset Windows.

Does anybody know the process for doing this?

I've had a search around but can't find anything.
Any help would be appreciated, thanks.

Posts: 1338
Joined: Tue 8. Aug 2017, 14:35

Re: Does anybody know how to factory reset an MSP for resale?

Postby wacom5 » Tue 10. Nov 2020, 12:07

You can see the recommended options to restore Windows from here https://support.microsoft.com/en-us/hel ... ry-options or you can also boot up to the recovery tool (while having the unit turned off > Press the power button and automatically hold the Volume Up and Down both at the same time until the unit boots into the Recovery menu).
Once your system is restored. You will need to install the hardware factory drivers:
For MSP 2016 you can find it here: https://wacom.box.com/s/w0h954ldgjs8wvap8hsg4seumsjyckh6 Inside you will find a text file named "MSP Driver Installation steps", be sure to open this one first and follow the installation order there described.
For MSP 2019 it's available in our Downloads page:https://www.wacom.com/support/product-support/drivers
After installing these drivers, restart the unit and be sure to run all Windows updates until none is available.
As a last step, proceed to install the latest tablet driver from here : https://www.wacom.com/support/product-support/drivers
Need immediate help? Contact our Support: https://support.wacom.com

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