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Companion 2 turns off

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Junior2004
Posts: 2
Joined: Fri 20. Nov 2020, 06:51

Companion 2 turns off

Postby Junior2004 » Fri 20. Nov 2020, 07:36

My Wacom Companion 2 shuts down when I run my graphics program. The windmills are loud.
You hear often that the computer is working but the screen is black?
what could be the cause what advice?

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Companion 2 turns off

Postby wacom5 » Fri 20. Nov 2020, 15:29

Probably an issue with the graphics card overheating. You need to contact our support.
Need immediate help? Contact our Support: https://support.wacom.com

Junior2004
Posts: 2
Joined: Fri 20. Nov 2020, 06:51

Re: Companion 2 turns off

Postby Junior2004 » Fri 20. Nov 2020, 15:42

is the graphics card integrated with the processor? is it some other IC

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Companion 2 turns off

Postby wacom5 » Mon 23. Nov 2020, 13:18

It is integrated into the Motherboard.
Need immediate help? Contact our Support: https://support.wacom.com


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