Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Cintiq Companion 2 Desktop mode Black screen but stylus work !?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Tue 2. Mar 2021, 22:48

Cintiq Companion 2 Desktop mode Black screen but stylus work !?

Postby AlCatIa89 » Tue 2. Mar 2021, 23:20


I have recently find my 2in1 cable.

But when i plugged my CC2 my screen turn black but my stylus work (i can move the cursor and draw whith it the pressure work well)
When i tried to found the problem i found some weird things. The wacom driver recognize the CC2 and when i "click" on "screen parameter" i have a message "Compatible display device not found" or i tried too see if Windows 10 have a fix problem option. My computeur don't appear the Cintiq.

I have:
-restart my computer 5 times
- tried change the plugs (especially the USB)
-uninstall and reinstall the wacom driver

i'm on Windows 10 and my wacom is connect whith a an HDMI/DP adapter

I hope you can help me. Thank you in advance

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