News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at
Thanks for your understanding.

Wacom Customer Support page:

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS services

Product Registration:
Please register our products on
How do I register my Wacom device?

Cintiq Companion 2 wont shut down

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Tue 20. Dec 2016, 00:12

Cintiq Companion 2 wont shut down

Postby Therbis » Tue 20. Dec 2016, 04:02


I had a FEW problems with my Cintiq Companion 2 now, though they were Windows10 problems I believe.
But now it got a new one... it wont shut down!
When I click shut down, it will do, but then be up back to windows login as if I would have just booted it.
When I pull the turn on / off button, same game.
Anyone know what to do? Is it a system mistake or is my tab basically having an issue?

For the other 2 problems I had (if the infos might help) :
1 : My system had cut me out, it wouldnt remember my system password (so the one you give windows as login to different accounts on the machine, like admin and guest). Had it repaired by a computer doctor.
2 : A week later my programs (paint tool SAI) messed around and I restarted them a few times. One time after closing, ALL my files were gone. I ran to the computer doc again and he told me Windows10 had downloaded a bunch of updates one night and then might have messed up. My system wouldnt work anymore after that, so he set it back to blank.

Now this, it wont turn off.
Right now Im trying to make it run out of battery and force shut off by this. Maybe it will help, but I dont think so. Anyone any ideas?

Thanks in advance

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Companion 2 wont shut down

Postby wacom1 » Tue 20. Dec 2016, 10:01

I don't know, if this helps, but I would go to control panels for power management - advanced. There is a setting 'choose what happens when pressing the power button', 'what happens when I close the lid' etc. Check and adjust these settings. - The other problems might be caused by some fault on the SSD, I would run checkdisk to see, if there are any errors on the drive.

Return to “Pen Computers”