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Cintiq Companion 1 Windows 10 Safe Mode

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
liambrazier
Posts: 1
Joined: Tue 20. Dec 2016, 23:24

Cintiq Companion 1 Windows 10 Safe Mode

Postby liambrazier » Tue 20. Dec 2016, 23:31

System asked to restart in Safe Mode and it will not accept my password.

How do I restart in normal mode? I am completely locked out.

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Companion 1 Windows 10 Safe Mode

Postby wacom1 » Thu 29. Dec 2016, 09:35

I would attach a USB keyboard and press F9 after switching on the unit til it shows the Wacom logo and 'please wait' message. Then you can select a keyboard and proceed to various troubleshooting options: repair Windows, reset PC (back to factory defaults) etc. If you cannot log into your MS account, you may be able to access the account from another computer.


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