Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Companion 1 Windows 10 Safe Mode

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Tue 20. Dec 2016, 23:24

Cintiq Companion 1 Windows 10 Safe Mode

Postby liambrazier » Tue 20. Dec 2016, 23:31

System asked to restart in Safe Mode and it will not accept my password.

How do I restart in normal mode? I am completely locked out.

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Companion 1 Windows 10 Safe Mode

Postby wacom1 » Thu 29. Dec 2016, 09:35

I would attach a USB keyboard and press F9 after switching on the unit til it shows the Wacom logo and 'please wait' message. Then you can select a keyboard and proceed to various troubleshooting options: repair Windows, reset PC (back to factory defaults) etc. If you cannot log into your MS account, you may be able to access the account from another computer.

Return to “Pen Computers”