Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

MSP 16 - Is anyone else losing their cursor and/or mind?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
asoftdegrade
Posts: 4
Joined: Thu 13. Apr 2017, 01:35

MSP 16 - Is anyone else losing their cursor and/or mind?

Postby asoftdegrade » Thu 13. Apr 2017, 01:40

During the first couple of days using my tablet the cursor would randomly disappear. Sometimes when I power it on I have a cursor in every program and on the desktop, other times no cursor at all.

I unchecked the option for "Fast restart" in the power settings and it worked great for an entire day with multiple restarts and waking from sleep mode.

Then the next day I turned it on and no cursor! It's been 2 days now without it and I can't get it back. It's driving me nuts.

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 16 - Is anyone else losing their cursor and/or mind?

Postby wacom1 » Thu 13. Apr 2017, 06:48

You have updated Win10 already to creators update ? (There is an option to turn off the screen pointer, but it still reacts with an invisible pointer). It should help if you open Wacom Desktop Center -> Backup Settings and reset or restore previously saved settings.

asoftdegrade
Posts: 4
Joined: Thu 13. Apr 2017, 01:35

Re: MSP 16 - Is anyone else losing their cursor and/or mind?

Postby asoftdegrade » Fri 14. Apr 2017, 02:01

Thank you, I had turned that option on but I guess it didn't stick because Windows kept turning it off.
At least I know to turn it back on now if it disappears again. : )


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