NEW tablet drivers 6.3.21-10 for Windows and 6.3.21-8 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

for OSX: Wavy lines problem fixed polus a number of other issues fixed or improved.

MSP 16 shut down issue - Customer care issue uae

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Nariman
Posts: 1
Joined: Wed 19. Apr 2017, 04:34

MSP 16 shut down issue - Customer care issue uae

Postby Nariman » Wed 19. Apr 2017, 04:47

I've recently received a Wacom mobile studio pro 16 (i7-512) however I have experience some crash and immediate shutdowns. After a little lookup on Wacom support forum I notice that others have the same issue and they send the tablet back for replacement.
-I've reset factory the tablet for sure it's not the software issue
-shut downs start in 4,5 week after shipping
I contact Wacom customer care they said transferred your case to a customer care in your country (UAE) - No one Contacts!
I contacted to official Wacom store that I buy device and they said hand over the unit to them
And now they said they cant do any thing!
3000$ device,2 years warranty! No one responded!
What should I do now?

wacom1
Posts: 271
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 16 shut down issue - Customer care issue uae

Postby wacom1 » Wed 19. Apr 2017, 08:55

It seems that your message came to Customer support for Asia and had to be passed to our European and Middle East support. You should get a message from them soon.


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