Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

MSP 16 shut down issue - Customer care issue uae

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Nariman
Posts: 1
Joined: Wed 19. Apr 2017, 04:34

MSP 16 shut down issue - Customer care issue uae

Postby Nariman » Wed 19. Apr 2017, 04:47

I've recently received a Wacom mobile studio pro 16 (i7-512) however I have experience some crash and immediate shutdowns. After a little lookup on Wacom support forum I notice that others have the same issue and they send the tablet back for replacement.
-I've reset factory the tablet for sure it's not the software issue
-shut downs start in 4,5 week after shipping
I contact Wacom customer care they said transferred your case to a customer care in your country (UAE) - No one Contacts!
I contacted to official Wacom store that I buy device and they said hand over the unit to them
And now they said they cant do any thing!
3000$ device,2 years warranty! No one responded!
What should I do now?

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 16 shut down issue - Customer care issue uae

Postby wacom1 » Wed 19. Apr 2017, 08:55

It seems that your message came to Customer support for Asia and had to be passed to our European and Middle East support. You should get a message from them soon.


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