New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

MSP 16 shut down issue - Customer care issue uae

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Nariman
Posts: 1
Joined: Wed 19. Apr 2017, 04:34

MSP 16 shut down issue - Customer care issue uae

Postby Nariman » Wed 19. Apr 2017, 04:47

I've recently received a Wacom mobile studio pro 16 (i7-512) however I have experience some crash and immediate shutdowns. After a little lookup on Wacom support forum I notice that others have the same issue and they send the tablet back for replacement.
-I've reset factory the tablet for sure it's not the software issue
-shut downs start in 4,5 week after shipping
I contact Wacom customer care they said transferred your case to a customer care in your country (UAE) - No one Contacts!
I contacted to official Wacom store that I buy device and they said hand over the unit to them
And now they said they cant do any thing!
3000$ device,2 years warranty! No one responded!
What should I do now?

wacom1
Posts: 613
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 16 shut down issue - Customer care issue uae

Postby wacom1 » Wed 19. Apr 2017, 08:55

It seems that your message came to Customer support for Asia and had to be passed to our European and Middle East support. You should get a message from them soon.


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