NEW tablet drivers 6.3.21-10 for Windows and 6.3.21-8 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

for OSX: Wavy lines problem fixed polus a number of other issues fixed or improved.

MSP 13 random shut down

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
tinylounie
Posts: 1
Joined: Thu 20. Apr 2017, 22:47

MSP 13 random shut down

Postby tinylounie » Thu 20. Apr 2017, 23:01

Hello,
I received my tablet about a week ago and on the second day it randomly shut off for the first time. I didn't get any error messages whatsoever it just turned off. I can turn it back on without any problems but it is very annoying since it happens quite often. This seems to happen only when the tablet is not plugged in. I've heard about this kind of issue from other people but nobody seems to know what's causing it or how to fix it. I'm new to this type of computer and windows10 so maybe I'm missing something and there is a way to fix this?
Help would be greatly appreciated!

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