Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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New driver messed my pen

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Zacknafein
Posts: 1
Joined: Sat 27. May 2017, 17:39

New driver messed my pen

Postby Zacknafein » Sat 27. May 2017, 17:53

I update today my tablet intuos draw to the new driver (6.3.22-5), and i notice the sensibility of the pen is messed up, it doesn´t matter how much tip feel i set because it feels all the same, as in soft or firm, i don´t feel any difference. I usually set to middle and now is at firm it looks like i´m painting with the mouse. I reinstall the driver and shutdown my pc as well and nothing changed

Any help apreciated
Thanks

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: New driver messed my pen

Postby wacom1 » Mon 29. May 2017, 07:55

I would first reset the driver settings or restore previously saved settings. Then check the pen hardware in the diagnostics. - If the problem remains, revert to the previous driver version.

brynadams
Posts: 1
Joined: Sat 3. Jun 2017, 07:38

Re: New driver messed my pen

Postby brynadams » Sat 3. Jun 2017, 07:41

I have also upgraded my tablet to new driver but I am not having any trouble. Maybe you have some hardware issues or sometime driver isn’t install correctly and cause the problem. Uninstall and then reinstall it again.


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