Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

MSP 13 hide cursor not working?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Rastapopolus
Posts: 2
Joined: Sat 8. Apr 2017, 12:37

MSP 13 hide cursor not working?

Postby Rastapopolus » Mon 12. Jun 2017, 15:56

Hello everybody,

is it possible that the show cursor checkbox in the win 10 pen settings has no effect (anymore)?

since some days I cannot turn off the cursor. I am on the most recent driver and I haven't had this problem before. Is there something, somewhere I could change some additional settings?

I already tried resetting the Wacom settings and turning the show cursor on and off.

Kind regards

jsf1212
Posts: 2
Joined: Fri 16. Jun 2017, 18:43

Re: MSP 13 hide cursor not working?

Postby jsf1212 » Fri 16. Jun 2017, 18:45

Same here

jsf1212
Posts: 2
Joined: Fri 16. Jun 2017, 18:43

Re: MSP 13 hide cursor not working?

Postby jsf1212 » Fri 16. Jun 2017, 19:36

Same problem here.

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 13 hide cursor not working?

Postby wacom1 » Sun 18. Jun 2017, 13:38

The screen pointer is shown by operating system, graphics driver, application software. The tablet only provides the position for that. I would try to turn off 'use Windows Ink' and check different settings in Win10. (After the creators update for Win10 some settings were duplicated in different control panels and both need to be disabled.)


Return to “Pen Computers”