Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Can't assing shift key to express keys

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 1
Joined: Wed 12. Jul 2017, 02:19

Can't assing shift key to express keys

Postby Renderluz » Wed 12. Jul 2017, 02:23

Hello, I just installed the latest driver and now I can't assign the shift key on the express key, if I want to write the shortcut Ctrl+shift+z Im not allowed to, and in the previous driver I was able to do so.

Please help.

Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: Can't assing shift key to express keys

Postby wacom1 » Wed 12. Jul 2017, 07:00

Which operating system is it ? I tested on Win10: Expresskeys->Keyboard->Keystroke and entered Ctrl+Shift+z. It shows as {ctrl}Z with a capital Z, so looks ok.

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