Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacom tablet pen problem

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
shenox123
Posts: 2
Joined: Wed 19. Jul 2017, 03:11

Wacom tablet pen problem

Postby shenox123 » Wed 19. Jul 2017, 03:30

So i have a one by wacom tablet, I have 2 monitors, When i touch one place on the tablet with my pen, it goes to that place with my cursor and i dont want that because i have limited space to animate on animate CC and its hard to animate with like a quarter of the tablet because when i move the pen to the middle it goes to the other monitor. is there a way i can change this? because this didnt happen at first when i got the tablet, i could stay in the same place with my cursor even when the pen is in the middle, if you didnt get it let me explain it better, when i try to reposition my hand to the middle so i have more space to use the pen, it goes somewhere alse instead of staying in its place, i didnt have this problem until i downloaded that driver(the 5.3.5-3), i think it just ruined everything.. please someone help me with this

wacom1
Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom tablet pen problem

Postby wacom1 » Wed 19. Jul 2017, 06:59

Open the driver control panel and go to the mapping tab. You should be able to select which monitor the tablet is mapped to. There should also be a panel for 'display toggle'. With that you can toggle the mapping of the tablet to monitor1, monitor2 or both monitors. You seem to have it currently set to map to both monitors.


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