Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacom when will you get it right? --NEVER!

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
glikar100
Posts: 1
Joined: Sat 29. Jul 2017, 01:46

Wacom when will you get it right? --NEVER!

Postby glikar100 » Sat 29. Jul 2017, 02:10

Nothing but stylus pointers flying all over the screen, actually had to disable the mouse to get it even close to controllable. Guess you can be proud of one thing your drivers even managed to crash virtual box which somehow seeped through to the host! I remember from years ago trying a wacom product and having similar troubles! My only question is why did I buy another? How wacom has survived all these years is a complete mystery. I know one thing for sure wacom does not keep drivers up to date, for any system. The intuos pen and touch (you couldn't even come up with a decent product name) is going straight into the garbage bin. Yes, I will buy another, but not from wacom!

wacom4
Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom when will you get it right? --NEVER!

Postby wacom4 » Mon 31. Jul 2017, 08:23

If you could tell us, what your product is and what the real issue is, we could help to get this resolved.
Or you contact http://www.wacom.com/support/contact-support for help.


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