Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:

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June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here:

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mobilestudio 13: no device connected

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 16
Joined: Sat 2. Dec 2017, 09:20

Re: mobilestudio 13: no device connected

Postby timecore » Sun 3. Dec 2017, 07:33

I also have the same problem on MSP 16.
I tried reinstalling the drivers but it does not work.
How to reset the device to factory defaults?
I bought it from 2 days and at the first start everything worked correctly. once updated the drivers no longer worked.
possible that there is no solution for such an expensive product.

Posts: 2
Joined: Sun 3. Dec 2017, 14:39

Re: mobilestudio 13: no device connected

Postby RadicalWall » Sun 3. Dec 2017, 14:41

Having the same problem. Had the MSP for less than 12 hours. Worked at first, updated the firmware and windows 10 and now it says no device connected. Did a full reset and it still doesn't work.

Posts: 2
Joined: Thu 30. Nov 2017, 21:45

Re: mobilestudio 13: no device connected

Postby foxxxy » Sun 3. Dec 2017, 18:56

@wacom4 It didn't help, I tried multiple reboots and drivers installations also with tablet disconnected during installation, nothing helped. I loaded a backup of old system with old version of drivers and it's working fine, but that's not a real solution I guess.

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