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Re: mobilestudio 13: no device connected

Posted: Sun 3. Dec 2017, 07:33
by timecore
I also have the same problem on MSP 16.
I tried reinstalling the drivers but it does not work.
How to reset the device to factory defaults?
I bought it from 2 days and at the first start everything worked correctly. once updated the drivers no longer worked.
possible that there is no solution for such an expensive product.

Re: mobilestudio 13: no device connected

Posted: Sun 3. Dec 2017, 14:41
by RadicalWall
Having the same problem. Had the MSP for less than 12 hours. Worked at first, updated the firmware and windows 10 and now it says no device connected. Did a full reset and it still doesn't work.

Re: mobilestudio 13: no device connected

Posted: Sun 3. Dec 2017, 18:56
by foxxxy
@wacom4 It didn't help, I tried multiple reboots and drivers installations also with tablet disconnected during installation, nothing helped. I loaded a backup of old system with old version of drivers and it's working fine, but that's not a real solution I guess.