Same problem here ! But maybe with some differences : I was using my companion 2, it was not plugged, and suddenly I experimented some blurring screen and then it shutted down by his own. When I rebooted, the screen was blurred again and after some reboots, there was nothing else than black screen (the backlight is still working on reboots) ... I tried to plug it as a normal cintiq with an other computer, nothing appears. I managed to connect the companion to another screen and sometimes (not always) it works ! So, I made a back up of my files, I tried to update drivers of the graphic card but it didn't change anything, the companion doesn't recognize his own screen ...
What is giving me hope that the screen is not completly dead yet is that (very rarely), the "Wacom screen" can appears randomly at some reboots... I even had a windows login screen once or two...
New user account
If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support https://www.wacom.com/en-gb/support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.
Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c
If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support https://www.wacom.com/en-gb/support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.
Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c
Cintiq Companion 2 - Black Screen, No Backlight
-
petitcarreau
- Posts: 1
- Joined: Tue 27. Jun 2017, 19:28
Re: Cintiq Companion 2 - Black Screen, No Backlight
That looks like a hardware problem unfortunately - perhaps only some bad internal connection. Contact customer support for repair or exchange of the unit.
Re: Cintiq Companion 2 - Black Screen, No Backlight
Hello,
I'm having some trouble with my Cintiq companion 2. The screen has remained black no matter what I try.
The screen died while I was drawing and I haven't been able to get it working again. Companion is working? (fan is working) but there is no display on the screen, just black.
I tried everything and need help.
Thank you in advance.
I'm having some trouble with my Cintiq companion 2. The screen has remained black no matter what I try.
The screen died while I was drawing and I haven't been able to get it working again. Companion is working? (fan is working) but there is no display on the screen, just black.
I tried everything and need help.
Thank you in advance.
Re: Cintiq Companion 2 - Black Screen, No Backlight
If that happens, try to connect an external monitor if possible. If that works, check Windows display settings, backup your data and contact Wacom support. The unit may need to go for repair.
Re: Cintiq Companion 2 - Black Screen, No Backlight
I recieved my companion cintiq wacom today.
opened up the package, readed the quick set guide, unpacked everything, connected the cable to my peak supressor, connected it to the wacom.
Led turned on orange. Pressed the on button for 2 seconds. Nothing happens. It took me a while to notice the noice that showed it was turned on, but the screen was not working.
opened up the package, readed the quick set guide, unpacked everything, connected the cable to my peak supressor, connected it to the wacom.
Led turned on orange. Pressed the on button for 2 seconds. Nothing happens. It took me a while to notice the noice that showed it was turned on, but the screen was not working.