Cintiq Companion 2 - Black Screen, No Backlight

[petitcarreau]

Same problem here ! But maybe with some differences : I was using my companion 2, it was not plugged, and suddenly I experimented some blurring screen and then it shutted down by his own. When I rebooted, the screen was blurred again and after some reboots, there was nothing else than black screen (the backlight is still working on reboots) ... I tried to plug it as a normal cintiq with an other computer, nothing appears. I managed to connect the companion to another screen and sometimes (not always) it works ! So, I made a back up of my files, I tried to update drivers of the graphic card but it didn't change anything, the companion doesn't recognize his own screen ...

What is giving me hope that the screen is not completly dead yet is that (very rarely), the "Wacom screen" can appears randomly at some reboots... I even had a windows login screen once or two...

[wacom1]

That looks like a hardware problem unfortunately - perhaps only some bad internal connection. Contact customer support for repair or exchange of the unit.

[Kurihiri]

Hello,

I'm having some trouble with my Cintiq companion 2. The screen has remained black no matter what I try.

The screen died while I was drawing and I haven't been able to get it working again. Companion is working? (fan is working) but there is no display on the screen, just black.

I tried everything and need help.

Thank you in advance.

[wacom1]

If that happens, try to connect an external monitor if possible. If that works, check Windows display settings, backup your data and contact Wacom support. The unit may need to go for repair.

[anagrol]

I recieved my companion cintiq wacom today.
opened up the package, readed the quick set guide, unpacked everything, connected the cable to my peak supressor, connected it to the wacom.
Led turned on orange. Pressed the on button for 2 seconds. Nothing happens. It took me a while to notice the noice that showed it was turned on, but the screen was not working.

[servet]

hi, ı have same problem too, did you find any solution?

Hi There,
I have the same problem.
Before today, the last time I used the Companion2 was in the beginning of December.
Today I updated some Adobe-Apps (in mobile mode), and after starting Illustrator, I drawed about half an hour.

Then the monitor went black, the computer itself hoever, seems to be running in the background.
It is also a Model DTH-W1310.

I tried to power off and restart ist, but the screen stays black.
I also tried Tablet-Mode on my MacBook.
The MacBook recognizes the other monitor, but the Companion stays black and the pen doesn’t work.

Any help would be apreciated, thanks you! :)
Nadine

[wacom5]

hi, ı have same problem too, did you find any solution?

Hi There,
I have the same problem.
Before today, the last time I used the Companion2 was in the beginning of December.
Today I updated some Adobe-Apps (in mobile mode), and after starting Illustrator, I drawed about half an hour.

Then the monitor went black, the computer itself hoever, seems to be running in the background.
It is also a Model DTH-W1310.

I tried to power off and restart ist, but the screen stays black.
I also tried Tablet-Mode on my MacBook.
The MacBook recognizes the other monitor, but the Companion stays black and the pen doesn’t work.

Any help would be apreciated, thanks you! :)
Nadine

This is a hardware issue. The only solution is to send the device for repair. Please contact our support - https://support.wacom.com