Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

MSP 16" is in 99% not charging, causing GPU overheats

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
CarlosCGlez
Posts: 4
Joined: Fri 25. Aug 2017, 19:16

MSP 16" is in 99% not charging, causing GPU overheats

Postby CarlosCGlez » Fri 25. Aug 2017, 19:48

Hi all,
I feel strange because I charged 2 times my brand new MSP 16 i7 and a few minutes at the start the battery status stay in 100%.
But later while is plugged change to "99% not charging" status.

Is this normal? Maybe will stay in "100 not charging" ?
Could be a battery problem?
Last edited by CarlosCGlez on Tue 29. Aug 2017, 19:44, edited 1 time in total.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 16" is in 99% not charging, plugged-in

Postby wacom1 » Mon 28. Aug 2017, 07:13

A report like 99% not charging is normal. At about 80-90% charging electronics for modern notebook batteries goes to a 'trickle charging mode', just to keep the status and avoid overcharging and overheating. (Same on Macbooks and no problem.)

CarlosCGlez
Posts: 4
Joined: Fri 25. Aug 2017, 19:16

Re: MSP 16" is in 99% not charging, plugged-in

Postby CarlosCGlez » Tue 29. Aug 2017, 19:43

Then I don't understand why Im in 99% plug in the GPU(Quadro) temps rises to 90 degrees or more, because I stop it.
but when the battery stay in 100%(full recharge, pluged in) the GPU calms to reach 85 degrees, and is stable between 83-85 degrees.

But the problem comes when automatically the battery drops to "99% not charging" :S
I need to drop the battery a bit to go back to 100 and not have GPU overheats

I HOPE Im the only case.
Anyone has test this?

zeluiz
Posts: 1
Joined: Thu 28. Sep 2017, 18:34

Re: MSP 16" is in 99% not charging, causing GPU overheats

Postby zeluiz » Sat 28. Oct 2017, 15:55

My MSP 16 reported 99% not charging while connected to charger. So I disconnected it from the charger, let the charge drop to 96% and reconnected it. Now I get a report of 96% not charging. This issue appeared after a month I bought it. The charger is the original one that came with the device.
What is wrong?
Can Wacom help me on this issue?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 16" is in 99% not charging, causing GPU overheats

Postby wacom1 » Sat 28. Oct 2017, 19:22

This is normal and not a problem. Chargers for modern Lithium batteries charge to about 80-90% and then trickle charge at a low rate. Further charging is slowed down or stopped for security. My Macbook and other notebooks do the same. When you have 98% and restart the computer, it probably shows 100% - the difference is too small to measure. - If it is not charging when you are at 60% f.e then there is a problem.


Return to “Pen Computers”