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MSP 16" is in 99% not charging, causing GPU overheats

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Posts: 4
Joined: Fri 25. Aug 2017, 19:16

MSP 16" is in 99% not charging, causing GPU overheats

Postby CarlosCGlez » Fri 25. Aug 2017, 19:48

Hi all,
I feel strange because I charged 2 times my brand new MSP 16 i7 and a few minutes at the start the battery status stay in 100%.
But later while is plugged change to "99% not charging" status.

Is this normal? Maybe will stay in "100 not charging" ?
Could be a battery problem?
Last edited by CarlosCGlez on Tue 29. Aug 2017, 19:44, edited 1 time in total.

Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: MSP 16" is in 99% not charging, plugged-in

Postby wacom1 » Mon 28. Aug 2017, 07:13

A report like 99% not charging is normal. At about 80-90% charging electronics for modern notebook batteries goes to a 'trickle charging mode', just to keep the status and avoid overcharging and overheating. (Same on Macbooks and no problem.)

Posts: 4
Joined: Fri 25. Aug 2017, 19:16

Re: MSP 16" is in 99% not charging, plugged-in

Postby CarlosCGlez » Tue 29. Aug 2017, 19:43

Then I don't understand why Im in 99% plug in the GPU(Quadro) temps rises to 90 degrees or more, because I stop it.
but when the battery stay in 100%(full recharge, pluged in) the GPU calms to reach 85 degrees, and is stable between 83-85 degrees.

But the problem comes when automatically the battery drops to "99% not charging" :S
I need to drop the battery a bit to go back to 100 and not have GPU overheats

I HOPE Im the only case.
Anyone has test this?

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