Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Update download Error - Cintiq Hybrid Companion

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
DocZagreus
Posts: 1
Joined: Wed 30. Aug 2017, 11:12

Update download Error - Cintiq Hybrid Companion

Postby DocZagreus » Wed 30. Aug 2017, 11:17

Hello,
I'm an owner of a Cintiq Companion Hybrid (the one with the android os) and I'm trying to figure out how to resolve this issue.
My cintiq version is cintiq-ch_v1.03.006.row.1310021238 and, when I go to the tablet system and check for updates, the tablet starts downloading a new update named "cintiq-ch_v1.04.006.row.1401241106" then stops, after a brief moment, and tells me that an error occurred while it was trying to download the update.
What can I do?
Thx a lot for any help.
Riccardo.

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Update download Error - Cintiq Hybrid Companion

Postby wacom1 » Fri 1. Sep 2017, 07:18

Looks like there is problem with the server or the update file. That can take a while to fix. - The Companion Hybrid should still work ok for the moment without that update.

ordinaryturtle
Posts: 1
Joined: Thu 21. Sep 2017, 12:37

Re: Update download Error - Cintiq Hybrid Companion

Postby ordinaryturtle » Thu 21. Sep 2017, 13:04

I am having exactly the same problem. Cannot update CCH from 1.03 to 1.04 due to a download "Update package is incomplete" error; tried on different wifi networks too. When will the server be fixed?


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