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Cintiq 21ux shutting itself off when USB is plugged in

Cintiq and Cintiq Pro
Sniffgriff
Posts: 3
Joined: Tue 16. May 2017, 22:38

Cintiq 21ux shutting itself off when USB is plugged in

Postby Sniffgriff » Tue 16. May 2017, 22:52

Hi everyone. Im running Windows 10 64 bit. Im having some trouble with my Cintiq 21ux (DTK-2100)

If I take my USB cable from the cintiq and plug it into my computer, the Cintiq will shut itself off after a couple minutes. What do you think could be the problem?

I thought it was the power cable, or the power adapter, so I brought it to a PC shop to take a look, and they couldnt find problems. Ive plugged the USB into different USB slots on the computer. When the USB is not plugged in, the cintiq stays on indefinitely. When I plug the USB into a USB slot that is not in my computer (wall charger), the cintiq also stays on indefinitely. However, once I plug the USB cable into the computer so I can use the pen, thats when the problem happens, and the cintiq will shut itself off.

Do you think its a power problem? I've had this monitor working fine for maybe over 5 years. Im using the latest driver for the Cintiq21ux.

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 21ux shutting itself off when USB is plugged in

Postby wacom1 » Wed 17. May 2017, 07:37

I am not sure, what you mean with 'shutting itself off'. The display getting dark ? The Power LED turns off ? You see a 'no input signal' message ? The Cintiq21 combines a display monitor plus a pen tablet sensor. USB connection is only for the pen data, you need also a connection for the display signal (DVI/VGA). - If the LED turns off, that could be a problem with the power supply.

Sniffgriff
Posts: 3
Joined: Tue 16. May 2017, 22:38

Re: Cintiq 21ux shutting itself off when USB is plugged in

Postby Sniffgriff » Wed 17. May 2017, 13:54

hello!

When it shuts off I mean the power LED turns off, no orange or blue, nor is there a "no input signal" message, because its been shut off.

I also need to make a correction, the USB has nothing to do with the shutting off. I can leave the USB unplugged and the Cintiq will shut off. I can also leave the DVI unplugged from the computer, with just the monitor plugged into power, and it will eventually shut off.

The power adapter/supply, the light is still green. Doesnt that mean the power is flowing correctly?

Sniffgriff
Posts: 3
Joined: Tue 16. May 2017, 22:38

Re: Cintiq 21ux shutting itself off when USB is plugged in

Postby Sniffgriff » Fri 19. May 2017, 22:30

I bought a new power adapter, and the monitor is still shutting off (no LED lights). It will stay shut off for about 10 minutes, and then turn back on. I have no idea other than maybe something internal in the monitor is forcing it to shut off. Overheating? Im running out of ideas.


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