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Cintiq pen button settings not working in Illustrator

Cintiq and Cintiq Pro
Devarynn
Posts: 5
Joined: Wed 12. Jun 2019, 07:17

Cintiq pen button settings not working in Illustrator

Postby Devarynn » Wed 12. Jun 2019, 08:25

For a while now I have a problem with my pen settings when working in Illustrator. I have changed the button settings to pan/scoll to the front button and rightclick for the back button. I use these exact settings in Photoshop. But in Illustrator the buttons respond the same way as the standard settings, rightclick front and double click back. Even when I change the settings it keeps the standard. No matter if I have the pen properties window open or closed, it doesn't work. And the weird part is that it worked before.

I use W10 with the latest Illustrator CC2019 ver. 23.0.3 and Wacom driver 6.3.34-3.

wacom5
Posts: 1055
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq pen button settings not working in Illustrator

Postby wacom5 » Wed 12. Jun 2019, 09:20

Hi,

Seems that the driver is not recognising your version of Illustrator and applying the settings you requested.

Please go to C:\Program Files\Tablet\Wacom\App Specific Settings and delete "Illustrator.wacomas". Once this is done, manually add Illustrator to the driver and set your preferred settings - see https://www.wacom.com/en-de/support?guideId=004-178
Need immediate help? Contact our Support: https://support.wacom.com

Devarynn
Posts: 5
Joined: Wed 12. Jun 2019, 07:17

Re: Cintiq pen button settings not working in Illustrator

Postby Devarynn » Thu 13. Jun 2019, 07:37

Thank you very much for replying! Unfortunately this did not solve the problem. I deleted the file like you said and manually added Illustrator using the browse function instead of opening Illustrator and adding it from the list. There was also no difference between choosing the shortcut which is directly in the Illustrator CC 2019 map or going to the exe file which is placed under Support Files/Contents/Window. The setting remain the standard one even after booting.

I also noticed that under the app specific settings map the illustrator.wacomas file is still missing. I still have the settings enabled in the properties menu but the file dit not return. This was also even after a reboot.

I would like to add that I have this problem with all the following tablets:
- Wacom Cintiq 13HD
- Wacom Cintiq 16 Pro
- Wacom Cintiq 24 Pro

wacom5
Posts: 1055
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq pen button settings not working in Illustrator

Postby wacom5 » Fri 14. Jun 2019, 06:54

Interesting. This should have forced the driver to use the settings you set it to use.
We need more information in that case. Could you please contact support - https://support.wacom.com

Devarynn wrote:I also noticed that under the app specific settings map the illustrator.wacomas file is still missing. I still have the settings enabled in the properties menu but the file did not return. This was also even after a reboot.

This is normal. The file is the base presets file for each supported application. This is installing together with the driver, regardless of which applications you have installed. If you remove it, you can only install it again by re-installing the driver.

Since this is a driver issue, the hardware makes no difference.
Need immediate help? Contact our Support: https://support.wacom.com


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